Dedicated Diamond Cartel have a 14 day returns policy from the receipt of your parcel, for an exchange or refund.
With all returns, please include the order number, this can be found on the invoice.
Please allow 5 working days once the goods have reached us, to give us time to process your returns. Any returns received after 14 days can no longer be processed.
All refunds will be credited back to the original method of payment used to place the order. Credit/debit card transactions can take 3-5 working days to show up on your bank statement.
Please ensure your contact details are current and up-to-date, as we may need to contact you regarding your return via email or telephone.
If you have any further queries and for our address, please don’t hesitate to contact us.
Shipping & Handling - Customers are accountable for return shipping charges. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive at our depot.
Conditions of returns - Please ensure all items returned are unused with all tags still attached. Any items returned in a non-sellable condition will not be accepted. All clothing must be unworn, smoke/hair free and unwashed.